Development and Administrative Associate
Triangle Land Conservancy (TLC) seeks candidates for the position of Development and Administrative Associate. Applications will be reviewed starting June 19, 2017 and will continue to be accepted until the position is filled.
Triangle Land Conservancy is an accredited and well-respected land trust, having protected over 18,000 acres in the rapidly growing Triangle region of North Carolina. For over 30 years, TLC has conserved land to safeguard water quality, to support family farms and the local food economy, to protect important natural habitat and to connect people with nature. TLC is currently headquartered in downtown Durham and is an equal opportunity employer that values diversity of all kinds in the workplace. www.triangleland.org
The Development Associate reports to the Director of Development and is responsible for implementation of best practices for the management of TLC’s Raiser’s Edge donor and volunteer database including the assurance of data integrity, execution, and analysis, and for report customization. They have primary responsibility for maintaining TLC’s database to ensure accurate, appropriate, and timely gift processing, acknowledgement, reporting and reconciliation, and relevant donor and donor prospect tracking.
The Development Associate plays a key strategic role in TLC’s development and communications team which includes the Communications Manager and Membership and Community Outreach Coordinator, to maximize financial support, communications, and volunteer engagement by identifying and monitoring donor groups, providing accurate information, creating lists for mailings, contributing to event organization and management, and running accurate and timely fundraising and financial reports.
This position works closely with the Finance Department to ensure timely and accurate recording and reconciliation of all gifts and supports the Conservation and Stewardship Department to ensure landowner and other relevant information is current and tracked in the database.
Essential Duties Include
Donor and Donation Data Management
- Serve as the organization’s expert with the Raiser’s Edge donor database system and seek opportunities to improve its efficiency and effectiveness.
- Develop and maintain efficient systems for data cleansing, data entry, gift processing, prospect research, and relationship management.
- Enter pledges and gifts, including credit card transactions, gifts of stock, matching gifts, gifts in kind, etc., and update donor records. Recognize unusual gifts, add new donors, and alert appropriate staff as needed.
- Ensure the accuracy and integrity of the data by supervising internal permissions and changes to existing data, including input and output, technology management, and end-user training and support. Supervise volunteer data entry as needed.
- Ensure excellent customer service is provided to members, prospects, and the public with timely and appropriate stewardship of gifts, including memorial and honorariums, tax receipting, acknowledgment letters and phone calls.
- Work closely with Finance Department to ensure accurate recording and timely reconciliation of all gifts and reports, especially during monthly and fiscal year-end closing and audit.
- Work closely with staff to help implement a Moves Management system, ensuring that accurate information is maintained about relationships with potential major gift prospects.
- Serve as an active prospect identifier, targeting prospects for personal visits and making connections between and among people, events, programs, and their associated circles.
- Create lists, queries, reports, and other systems for categorizing and differentiating groups for individual recognition and special events. Strategize with staff to identify donor groups, create lists for mailings and export to mail house, and design and run fundraising reports.
Project Management and Coordination
- Coordinate with Development staff to ensure alignment between program goals and delivery of member benefits. Participate in developing and implementing department goals.
- Manage and help grow TLC Stewards, the monthly giving donors, with regular stewardship and cultivation.
- Manage Development department grant tracking system to organize deadlines, assignments, and status. Contribute to grant preparation which may consist of compiling grant data and writing, editing, and research.
- Assist in coordinating projects in an organized and timely manner including: solicitation and stewardship mailings, fundraising and donor appreciation events, preparing materials for meetings, conferences, and events.
- Provide complete and accurate list of all donors and honorees for newsletters, annual report, major donor recognition events, and website.
- Manage office volunteer program to include volunteer recruitment, scheduling, assignments (working across all departments), training/oversight and ensuring productive outcomes.
- Implement and manage volunteer satisfaction survey process and develop reports that track key volunteer engagement metrics.
- Assist with workplace giving program management including managing application process and participation plan administration. Support and organize workplace giving event commitments.
General Administrative Support
- Proactively create and prepare fundraising reports for use by leadership, development staff, committees, and Board members.
- Maintain an organized supply of development specific materials, assist with special events, and other general administrative duties as assigned (i.e. managing postage meter, monitoring paper and printing supplies, etc.)
- Inventory and order general office supplies, act as primary in-office recipient of office deliveries, and provide timely notification to relevant staff.
- Retrieve and distribute mail promptly (from office and PO Box), monitor and process PO Box renewal, business reply mail permit and reimbursement.
- Make arrangements for board meetings, conferences, and retreats.
- Monitor daily business practices to identify areas for efficiencies and/or improved practices and make suggestions for operational improvements.
- Perform other duties as assigned.
Essential Experience, Technical Skills and Competencies
- BA/BS or equivalent education and/or experience.
- Demonstrated advanced level experience in Raiser’s Edge (preferred) or similar CRM program.
- Demonstrated ability to retrieve, analyze and synthesize information to create accurate reports and lists.
- Strong organizational, analytical skills. High degree of focus and attention to detail.
- High proficiency in Word, Excel and Outlook required. Word Press experience desired.
- Detail and deadline-oriented: You are attentive to details, generally get it right the first time, but invite input from other staff. You are accountable.
- Go getter: You are mature, supportive, and dependable, can easily shift back and forth from working autonomously to working collaboratively, and desire to undertake new and varied projects and responsibilities.
- Flexible and capable: You manage changing priorities with ease and get the job done. You take projects from start to finish and anticipate changes in schedules.
- Process-oriented: You are efficient with setting up and maintaining systems to create high quality work in collaboration with others.
- Great communicator: You have excellent persuasive writing and proofreading skills. You demonstrate poise, diplomacy, and tact when appropriate, but have a natural tendency toward sharing joy, inspiration, excitement, and passion.
- Team player: You actively support a culture where people encourage each other and work together to succeed and/or celebrate the successes of others. You ask for help when you need it and also pitch in to support others.
- Has a strong understanding of Diversity, Equity and Inclusion, and has a commitment to making our work more equitable.
- Ability to work evenings and weekends as required (not a regular occurrence). Compensation and BenefitsSalary range $35,000-$40,000 depending on experience, with excellent benefits.
How to Apply
Please send a single PDF with your cover letter, resume, and list of three references (who will not be contacted unless you are selected for an interview). Save your application file as: LastName_FirstInitial_TLC (e.g. Carson_R_TLC.pdf).
Email your application to: HR@triangleland.org
Candidate applications will start to be reviewed beginning Monday, June 19, 2017. We will continue to review applications until the position is filled. No phone calls please.
Triangle Land Conservancy is an equal opportunity employer and will not discriminate because of race, creed, color, national origin, sex, age, disability, sexual orientation, or marital status.